This Privacy Policy explains how Ocean Crossing Trading Company Limited ("Ocean Server", "we", "us") collects, uses and protects personal information provided by visitors and B2B buyers who use our website and quotation services.
1. Who We Are
Ocean Crossing Trading Company Limited is a business-to-business (B2B) supplier of server CPUs, desktop processors, professional GPUs and memory modules, operating the website oceanserverparts.com. Our registered address is Room B, Unit 9, 7/F, Wah Shing Centre, 11 Shing Yip Street, Kwun Tong, Hong Kong.
2. Information We Collect
- Inquiry data — name, email address, company name, phone number, country and the content of your message, when you submit a quote request or product inquiry.
- Communication records — emails and WhatsApp messages you send to our sales or support teams.
- Usage data — pages visited, referring source, approximate region, browser type and device, collected through analytics tools for site improvement.
We do not collect payment card data through this website. Payments are settled by bank transfer or other agreed channels with our sales team.
3. How We Use Your Information
- To prepare quotations, confirm stock and process your orders;
- To communicate about orders, deliveries, warranty and RMA cases;
- To improve website content, catalogue accuracy and user experience;
- To comply with applicable trade, tax and record-keeping obligations.
We do not sell or rent your personal information to third parties.
4. Cookies & Analytics
This website may use cookies and third-party analytics services (such as Google Analytics) to understand traffic patterns. You can disable cookies in your browser settings; the website remains fully usable without them.
5. Data Sharing
Personal information is shared only with: logistics partners for shipping goods you ordered; payment providers for settlement of agreed transactions; and public authorities where required by law. All sharing is limited to the minimum necessary.
6. Data Retention & Security
Inquiry and order records are retained for up to 5 years to support warranty, RMA and audit requirements. We apply access controls, encrypted transmission (HTTPS) and least-privilege practices to protect your data.
7. Your Rights
You may request access to, correction of, or deletion of your personal information at any time by writing to [email protected]. We respond to verified requests within 30 days.
8. International Transfers
As we serve customers worldwide, your information may be processed in jurisdictions other than your own. Where required, we apply appropriate safeguards for cross-border transfers.
9. Contact
Questions about this policy: [email protected] · Ocean Crossing Trading Company Limited, Room B, Unit 9, 7/F, Wah Shing Centre, 11 Shing Yip Street, Kwun Tong, Hong Kong.